{"id":122481,"date":"2020-11-16T15:54:32","date_gmt":"2020-11-16T14:54:32","guid":{"rendered":"https:\/\/www.actuelle.fr\/return-and-refund\/"},"modified":"2023-02-21T20:38:47","modified_gmt":"2023-02-21T19:38:47","slug":"return-and-refund","status":"publish","type":"page","link":"https:\/\/www.actuelle.fr\/en\/return-and-refund\/","title":{"rendered":"Return and refund"},"content":{"rendered":"
You have 14 <\/mark>days from receipt of your order to return your items. After this period, returns will not be accepted. <\/strong>Damaged or unlabeled items will not be eligible for a refund, nor will accessories. Items on sale are at the customer’s expense.<\/p>\n <\/p>\n To return your items, please send us an email to the following address: hello@actuelle.fr<\/p>\n We will process your request as soon as possible (working days) and will send you a return label (except for items on sale) to print and place in your package so that you can send us the desired items.<\/p>\n Prepare your package<\/strong><\/p>\n Place your items in their original packaging along with the return slip in the package.<\/p>\n Don’t forget to indicate the reason for your return and the number of items.<\/p>\n Place your item in the original packaging and slip the return form inside so that our team can proceed with the refund within 48 hours, working days. <\/p>\n\n
\nThen stick the return label with the delivery address already filled in and drop off your parcel at a DPD relay point of your choice.<\/p>\n